Jason Hoffman

Intel’s User Experience Vision

This year’s CES 2015 has come and gone. If you were lucky enough to be there and see the amazing Intel booth, you probably heard a lot about user experience, or “UX” for short. That’s because Intel is searching for ways to improve the user experience. We’ve shown in the past a little Intel technology can go a long way toward taking something from “it kind of works” to it becoming a reliable, consistent, and usable solution. We decided to take a close look at it to find out how to make it the experience everyone wants. After a lot of research what we found is that there are really three main areas where the user experience is failing us, and each can be summed up with a single word:

Cables
They’re everywhere. You need cables to connect your devices, cables to charge them, and cables to power them. If you have a laptop and you want to connect it to an external monitor you need a cable for that. If you want to add things like printers, hubs, and storage devices, you need cables for those. All of these cables add up to this jumbled mess that we have to take with us wherever we go.

Our research, again and again, has told us that the number one complaint from users was that they had too many cables. At home cables are an ugly nuisance…an inconvenience. On the go they’re even more of a problem. If you think needing to pack multiple chargers, network, and video cables is annoying, just think about how much of a problem it is when you forget to pack them. And even when you remember the cables, they can still be a hassle.

Think about the last time you stayed in a hotel. Now think about your experience when it came to plugging in and charging your devices. Odds are it could have been a whole lot better. Did you need more power outlets? Longer cables? An extra charger? How many cables did you have to pack for your trip? How much better would your trip have been without them?

Cables are clearly a problem when it comes to the user experience. So what are we doing about it? Intel has created a new vision we call “No Wires”. The goal of the vision is to eliminate all wires from the computing experience. We’re doing this through several different technologies:

  1. We’ve already eliminated network wires through Centrino Wifi. You no longer need to plug in for a fast, reliable network connection.
  2. We’re removing the cables for external monitors through our WiDi and WiDi Pro technologies. Connecting to a TV or monitor can now be as simple as clicking the mouse.
  3. And finally, we’re eliminating power cables and charging adapters through the use of magnetic resonance wireless charging based on the A4WP standard. Instead of searching for an outlet and plugging in a cable to charge your device, or to power your laptop, you simply…set it down.

All of these technologies combine to create a truly wire-free user experience. And we’re partnering with industry-leading companies to bring this wireless experience to reality in the real world. Our recently announced partnerships with Marriott, SFO, Jaguar, and Emirates mean sooner, rather than later, you’ll be seeing this solutions soon in hotels, airports, and even cars near you. Pretty soon you’ll be able to leave your cables behind no matter where you’re headed.

Passwords
Passwords are, unfortunately, a necessary part of our lives. We use them as a lock to our digital world. But because we have so many devices, and so many online accounts and applications, our passwords can quickly become unmanageable. If we make them simple enough to memorize, they aren’t secure. If we make them complicated enough to be secure, they’re too hard to memorize or type into your mobile phone.

At Intel, we believe there needs to be an easier, safer way. Which is why we built True Key™ by Intel Security; with True Key™, YOU are the password. Unlock your apps and websites with things that are unique to you – like your facial features, a fingerprint or a device you own – making it easier for you to log in and stay in control of your online security, without the hassle of all your passwords.

How does it work? Well, once you’ve downloaded the True Key™ app, you’re in control of the way you log in. It could be with your device’s camera using Face Unlock for a quick and painless log in. Or it could be with your fingerprint for convenient mobile access. For added security, you can select a trusted device – one that you keep close to you – and send a secure notification to be swiped, unlocked and let you in.

You’re in control of your online security and you can add multiple layers of protection to your True Key™ profile. The more you add, the stronger your profile becomes. The True Key™ application also takes your current passwords and makes them stronger with its password generator, remembers them, and instantly logs you in to your websites and apps – so you don’t have to. You can sync True Key on all your phones, tablets and computers, so you’ll have access to your information wherever you go.

True Key™ is available in a limited release. You can join the wait list for early access at www.truekey.com.

Interface
The final piece of the UX puzzle is the user interface, or more simply, how we interact with the device. It wasn’t as simple as something that didn’t work as well as we wanted, or needed to be fixed. What it came down to was this: computers need to come into the third dimension.  When we interact with our devices, we don’t want just text and pictures on a screen. We want a true 3D experience.  Whether it’s playing, learning, collaborating, or working, bringing 3D into the mix creates a more interesting and useful experience.  Keyboards and mice have served us well for decades, but the time has come to interact with our devices naturally and fluidly.  Our computers need to understand us better.  They need to actually see us, and understand what they’re seeing, so they can more effectively interact with us.  To tackle this problem, we developed Intel RealSense technology.

Intel RealSense technology combines a high-resolution 3D camera with intelligent software in a way that allows the computer to see and understand our movements so it can respond accordingly.  Everything from video conferencing, to playing games, to teaching in the classroom, becomes a true interactive 3D experience.  But we’re not content to create Intel RealSense technology and leave it at that.  We want to transform the user experience.  Through our software developer’s kit we’re helping companies create better and more useful applications that take advantage of these new capabilities.  We’re also partnering with many of the most innovative companies around to bring new experiences to life.

As you can see we’re introducing some incredible technologies.  Intel RealSense technology alone is a huge leap forward in how we work with our devices. A world without wires is something everyone can benefit from, and a world without passwords relieves us of the burden of remembering long, complex passwords.   Each of these on its own is something that shows amazing potential for improving our daily lives. But when you combine them all, you get something much more.  You get the natural user experience you’ve been waiting for.

Jason Hoffman

About Jason Hoffman

Jason is the UX Marketing Communications Specialist for the Intel Experiences Group. Jason is a profilic techology writer and reviewer and has developed a substantial following in the online community. He is most well known for his regular blogs about the Intel Next Unit of Computing. Jason's passion is new technology, and he strives to help Intel change the world through it's innovative products. He writes regularly about Intel's newest designs and ideas.

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